Privacy policy

This Privacy Policy explains how The Arkow  (operated by SC THE ARKOW SRL, incorporated in Romania, with its registered office at 8-10 Horatiu Street, Bucharest, Trade Register number J2025044154001, Unique Registration Code 52002292) collects, uses, and protects your personal data when you visit or make a purchase from www.thearkow.com.

Your personal data is processed in accordance with the security requirements set out in Regulation (EU) 2016/679 of the European Parliament and of the Council, also known as the General Data Protection Regulation (GDPR).  

1. Data Controller
The data controller is SC THE ARKOW SRL.
Registered Address: 8-10 Horatiu Street, Bucharest, Romania, 010834.
Unique Registration Code: 52002292
Romanian Trade Register number: J2025044154001
Email: info@thearkow.com

2. What Data We Collect
We collect your name, phone number, email, shipping and billing information (including street name, postal code, city, and country). We also collect your order history, your IP address and browser or device data. Additionally, we may collect any data you voluntarily provide, such as information submitted via forms or newsletter sign-up.
We store your purchase history to support returns, exchanges, and customer service inquiries.
Information related to returns is also stored for accounting and legal compliance purposes, in accordance with our statutory obligations.

3. How We Use Your Data
We use your personal data to process and fulfill orders. We may use it to provide customer support and manage your account and order history. If you have given your consent, we may also send you marketing communications. Furthermore, we use your data to improve our website and services and to comply with legal obligations. 

 4. Legal Basis for Processing
Under the GDPR, we process your data based on several legal grounds. These include the performance of a contract, such as when you place an order. We may also process your data to comply with legal obligations, for example, maintaining tax records. If you consent to receive marketing emails, this constitutes another basis. Additionally, we may rely on legitimate interest, such as fraud prevention or improving the website.

5. Sharing Your Data
We do not disclose your personal information. However, we share your data with delivery and logistics partners to fulfill your orders. Your payment information is processed securely through third-party payment providers. These providers are responsible for handling and storing your payment information. The Arkow does not collect or store any credit card or payment data.
We also work with IT and website service providers who may have access to your data as part of their support services. In certain cases, we may be required to share your information with legal authorities.

6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, and no longer than six years. Some information may be retained for a longer period if required by law for financial or tax purposes, or for limited business development reasons.

7. Your Rights
Under the GDPR, you have the right to access your personal data. You can also request the correction of inaccurate data and ask for your data to be deleted under the "right to be forgotten." Additionally, you may restrict or object to how your data is processed. You have the right to data portability and can withdraw your consent at any time, particularly for marketing purposes. To exercise any of these rights, please email us at info@thearkow.com.

8. Security
We implement appropriate technical and organizational measures to protect your personal data. However, no system is entirely secure, and we cannot guarantee absolute protection.

9. Cookies
Our website uses cookies to enhance your experience. For more details, please refer to our Cookie Policy.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page, along with the updated date.

Contact
If you have any questions regarding privacy or your personal data, please contact us at:
Email: info@thearkow.com
Address: 8-10 Horatiu Street, Bucharest, Romania, 010834

Last updated: 23.09.2025